How is my pet's arrival handled?

Fluently and with thorough ethical practices. In compliance with established global policies, your pet is the first to be released from the flight once it has landed. They are then transferred into a carefully regulated and temperature-controlled animal holding area for 30 — 60 minutes before any documentation process begins.

Once they have been hydrated, they are then moved forward for Customs Clearance. The Airway Bill and all other relevant documents that have travelled with your pet must be verified by airport officials before the Customs Clearance has begun. This usually requires anywhere between 90 to 120 minutes, however, occasionally, it could take longer at times. As a whole, we recommend you account for anywhere between 3 to 6 hours from the time your pet lands and leave the airport.

Should you require any further support or have questions, reach our experts out at bookings@sandypaws.ae to have them answered!

‍