Payment Terms & Refund Policy

Payment Terms

In order for your pet’s relocation to be safe, successful and legal, there are required costs you will need to pay. At Sandy Paws, we pride in maintaining transparent methods when it comes to invoicing our clients.

While there may be multiple variables to impact the pricing, the one cost that is absolutely fixed and in our company’s full control is our service fee. We do not charge additional service fee for 1 or more pets which means you only pay us a fixed amount for complete management, our time, expertise, coaching and ongoing communications plus logistics.

Importing pets from other countries into the U.A.E.

When you’re bringing in a pet from other countries to the U.A.E., our role as the agent in the receiving country would be to link you with a trusted agent in the country of origin or even entirely liaise with them to ensure the paperwork, documentation and certification is in order. This would comprise of you bearing the agent’s fee along with ours. Sandy Paws can handle the payment with the agent if you wish to not get involved however you will be invoiced for both of the agents involved during the import process.

The exact cost of your pet(s) move will depend on multiple factors ranging from transport, availability, itinerary, the number of pets, their types, weight, breed and so on.

Once the estimate has been shared and only after the agreement of services, we, Sandy Paws, proceed with cross-checking documents and travel eligibility. Upon confirmation, the invoice is shared and payment can be done in the following method-100% at the very beginning.

Please note that aside from your export agent’s fees, there will be other fixed and variable cost affecting factors. For example, your pet’s travel crate, your pet’s flight ticket, the import permit from MOCCAE, a taxi for your pet, customs and clearance fees etc. These are detailed in-depth in the estimate shared by Sandy Paws.

Exporting pets from the U.A.E. to other countries

When you’re moving your pet(s) from other countries to the U.A.E., our role as the pet travel agent in the country of origin is to ensure the paperwork, documentation and certification is in order. This would comprise of us ensuring you arrive with a vaccination card, MOCCAE visit, travel permits, health certificates and documents along with defining the mode of travel and operations involved, building a travel crate for your pet and so on.

The exact cost of your pet(s) move will depend on multiple factors ranging from transport, availability, itinerary, the number of pets, their types, weight, breed and so on.

Once the estimate has been shared and only after the agreement of services, we, Sandy Paws, proceed with cross-checking documents and travel eligibility. Upon confirmation, the invoice is shared and payment can be done in the following method–100% at the very beginning.

Please note that aside from the service fee, there will be other fixed and variable cost affecting factors. For example, your pet’s travel crate, your pet’s flight ticket, permits for receiving country, a taxi for your pet, customs and clearance fees etc. These are detailed in-depth in the estimate shared by Sandy Paws.

Fun Fact: Our operations and logistics team works round the clock which means we welcome and deliver your precious ones at any given time, at no extra cost. Yes, really.

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Payment Modes

We offer multiple modes of payments. Upon receipt of your pet(s) travel eligibility, payment can be made in full and/or two equal parts through either of the modes listed here.

Refunds & Cancellation Policy

1.1.1. Kindly note that by proceeding with payment, you accept our refund and cancellation policies.

1.1.2. In the case of a flight cancellation by client, Sandy Paws or the airlines 15 days prior to the departure date, a 100% refund will be provided within 15 business days.

1.1.3. In the case of a flight cancellation by the client 96 hours prior to departure, the client will receive no refund at all.

1.1.4. If the flight is requested to be rescheduled by the client or by the airlines within a minimum 36 hours or after MOCCAE visit and documentation (which ever comes first), in that event that the rescheduling is within 30 days of the export permit there will be no additional charges. Else, a new permit would need to be applied for which will cost additional charges.This does not include the destination required Health Certificate and related documents.

1.1.5. The refund amount will not include the service charges fee the sender incurred from Bank, PayPal or Credit Card transactions.

1.1.6. All refund payment will be reflected within 15 to 20 business days after the refund decision is agreed upon to the sender bank account only.

1.1.7. Sandy Paws reserve the right to amend this Policy from time to time.

1.1.8. For any further information contact: accounts@sandypaws.ae

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