Though it's rare, occasionally a sitter or walker may need to cancel at the last minute.
If that happens to you, we've got your back: every booking made through Sandy Paws includes Booking Protection. Here's what that means:
We'll Give You a Refund
If a sitter or walker cancels your booking within seven days of your service start date, we'll give you a refund. If any day of your booking falls on one of our recognized holiday dates,
that changes to within 14 days of the service start date. We can also provide an alternative sitter or walker to fulfill the service.
If the booking is cancelled by the service provider due to a lack of information or cooperation from the pet owner, then the owner will have to cover the full cost of any new reservation.
We can help you find a new Sandy Paws or walker
Email or call us—we can help you find a great replacement.