Sandy Paws Payment, Cancellation, and Refund Policies

Sandy Paw’s relocation cost can be paid through Bank Transfer, PayPal or credit cards. Any service fee or additional charges incurred while transferring the funds, the sender will bear those charges and Sandy Paws will only consider the amount received in the account. This also include the conversion rates as we will consider the amount received in UAE Dirhams (AED).

Below are some estimated charges that the sender will incur
  • Bank Transfer charges – vary depending upon the sending country.
  • PayPal – 4.95% including the conversion charges to USD – standard USD to AED conversion is 1 USD = 3.5625 AED
  • Credit Card – 2.95% of the total amount plus 90 AED processing fee and 29 AED transaction charges.
The payment proof is required to track a payment along with the sender full name and the reference for the payment should be ‘Pet name and flight date’. To get confirmation on the funds transferred, you can email at accounts@sandypaws.ae. The response time can take up to 24 to 48 hours.

The estimate/quote/invoice provided for the pet relocation cost do not include the pet taxi cost from destination to your house. If you would like to us to arrange the pet taxi, that can be arranged with a third party pet taxi at additional cost. Pet taxi at destination is dependent on the location and to be paid to the Pet taxi directly based on their terms and conditions. Any local pet Taxi in UAE will be subject to availability and additional charges. Please refer to Sandy Paws Pet Taxi policy.

If the flight is cancelled by the client, Sandy Paws or the airlines before the MOCCAE visit, the 100% refund will be provided within 15 working days.

If the flight is cancelled by the client or airlines after the MOCCAE visit and documentation, Sandy paws will refund 50% of service charges and pet taxi cost. Any payments made to the third party (MOCCAE, Vet and airlines to that point) cannot be reimbursed and will be deducted accordingly. Receipt of the payment will be provided accordingly before finalizing the refund amount.

If the flight is cancelled by the client or airlines 30 hours closer to the flight, Sandy paws will refund 30% of service charges and pet taxi cost. Any payments made to the third party (MOCCAE, Vet and airlines to that point) cannot be reimbursed and will be deducted accordingly. Receipt of the payment will be provided accordingly before finalizing the refund amount. This rule does not apply to commercial bulk shipments.

If a flight is cancelled by the client 48 hours prior to the flight departure on one of the commercial shipments will result in zero refund.

After the MOCCAE visit, if a pet needs to be replaced the additional charges will be 800 AED applies additional to the existing cost.

If the flight is requested to be rescheduled by the client or by the airlines minimum 36 hours or MOCCAE visit and documentation (whichever comes first), in that event if the rescheduling is within 30 days of the export permit there will be no additional charges. This does not include the destination required Health Certificate and related documents.

Refund amount will not include the service charges fee the sender incurred from Bank, Paypal or Credit card transaction.

All refund payment will be transferred within 15 working days after the refund decision is agreed upon to the sender bank account only.

Sandy Paws have the right to amend this Policy from time to time.

For any further information contact: accounts@sandypaws.ae

PLEASE NOTE THAT GUARANTEE, SAFETY, AND RESERVATION PROTECTION TERMS ARE NOT APPLICABLE ON PET RELOCATION SERVICES AS THEY ARE BOUND WITH OTHER SECONDARY SERVICES OFFERED BY SANDY PAWS.