Sandy Paws Important General Information

The estimate/quote/invoice does not include any third-party fees or services, local or foreign (e.g. other relocations agents, veterinary services, clearance and/or delivery at destination, or otherwise), nor any government/customs charges that you may encounter in the destination country, unless they are specifically referenced in the estimate/quote/invoice provided.

This said, we are more than happy to provide you a full door-to-door service when possible (there are sometimes limitations to the extent to which this can be done), which would translate for you into Sandy Paws managing both the import and export sides of your pet's relocation, including handling other agents and all payments, as a single point of contact for you. If you would like to know about this, let's talk about it further to understand the requirements. Please do carefully review the sections immediately below and indeed all the pages that follow so that you are aware of important additional cost- related information, including detail on Sandy Paw’s Service Fee and Country-Specific Fees, and so that you can gain extensive insight into the entire relocation process. If you are uncertain about how any of this might affect you, please do talk with us.

ADDITIONAL CHARGES you WILL incur which are not included in this Sandy Paws estimate/quote/invoice.

Customs Clearance Fees: If your pet is travelling as manifest cargo, there are Customs clearance fees to be paid on arrival at all destinations. As part of the Customs clearance process, in some countries there are also Customs duty/taxes and official veterinary inspection fees.

Veterinary Fees: Microchipping and up-to-date vaccinations are a universal requirement, so depending on the status of your pet's vaccinations you will incur additional veterinary costs for these. Furthermore, you will face other veterinary fees if travelling to a country that requires pre- and/or post- travel treatments and tests.

ADDITIONAL CHARGES you MAY incur which are not included in this Sandy Paws estimate/quote/invoice.

Destination Agent Fees: If you are engaging an agent in your chosen destination country to assist you with the import process at that end, you will naturally also incur their service fees, as well as any overhead costs paid for by them on your behalf. There may also additionally be fees for post- arrival transportation if you wish your pet to be delivered to residence; the cost of an onward flight following arrival into a transit hub; or quarantine fees if this is an import requirement for your destination country. (This list of possibilities is not exhaustive.)

Storage Fees: There are storage fees imposed at some airports if you exceed their time limit for the Customs clearance of your pet.

Travel Box Removal/Dismantling: If you no longer have use for your pet's travel box following arrival and don't want to take it with you, you may face costs for the dismantling and removal of the box from airport property.

This estimate/quote/invoice is valid from its creation-date for 30 days only. All charges are in UAE Dirhams.

Sandy Paws require payment in advance of at least 50% of the estimated charges, with the balance being paid at least 48 hours before departure of your pet.

If a Sandy Paws staff member has not personally measured your pets and seen your travel boxes, the air waybill charges shown herein can only be very rough estimates and could well be inaccurate by hundreds or even thousands of Dirhams, plus or minus. When comparing estimates from different agents or airlines, always ensure that the estimated AWB-specific charge is like-for-like, meaning that the travel box dimensions being used are the same, as this has a direct bearing on price.

Please be aware that all airline air waybills have a disclaimer stating that the "Carrier is not responsible for the mortality of the animal due to any natural causes". While this is important for you to know, it is not a reflection of the likelihood of any problems for your pet while travelling.

Sandy Paws Service Fee and Fuel/Pet Taxi charges includes:

  • Determine the best airline and route in order to keep travel and transit times to a minimum.
  • Determine flight details and make a booking with the airline, including all follow-up.
  • Properly measure your pet in readiness for a new made-to-measure wooden travel box or a new prefabricated travel box, and/or to assess the appropriateness of your existing travel box.
  • Prepare the application forms for the UAE Health Certificate and procure the UAE Health Certificate from the UAE Ministry Veterinarian at Dubai Cargo Village/Abu Dhabi MOCCAE.
  • Preparation of all airline documentation.
  • Pet Taxi from your house to MOCCAE (Pick up and Drop off within the city).
  • Collection of your pet from your house to the airport on the day of the flight (Additional Charges).
  • Coordination with destination agent (If required).
  • Customs processing.
  • Prepare travel box with all required documents and labelling.
  • Regular and informative communication regarding the progress of the relocation process from beginning to end.
  • All collections & deliveries are handled by Sandy Paw's trained animal-handlers.
There are two basic methods for relocating your pet: “cargo” and “accompanied baggage”. The former is a more complicated and expensive approach, but nevertheless is often the required one as dictated by the airline and destination country. This estimate and all descriptions are for the cargo relocation of your pet. If you would like more information about the possibility of relocating your pet using accompanied baggage, please just ask Sandy Paw’s representative for information on how we can assist you with this.

Pet Relocation Cargo Process:

Depending on the number of pets you want to relocate, the destination they are travelling to with all of that country’s associated rules and regulations, and the airline you choose to, or must, use for the flight, the entire relocation process can take any number of possible turns and twists. Almost all of the possibilities are well-known to us, however due to the sheer number of permutations it would be impossible to exhaustively document for you here exactly what will happen to you and your pet during the entire relocation process, from beginning to end, for all possible destinations and eventualities.

So, very briefly, here is what you can expect when relocating your pet with us, in its simplest form and assuming the ideal scenario with regard to preparation time:
  • Preliminary contact with us by you and the offering of this estimate/quote.
  • Post-estimate follow-up by us to answer questions and provide additional advice, if required.
  • If you decide to use our services, a payment of 50% will be required at this point, along with your pet’s original documents, a copy of your passport, along with the other documentation required to activate the relocation of your pet. If you have a dog, we will need to measure him or her. Alternatively, if you are providing your own travel box, we will need to see this, along with your dog, to check that the size and design is in accordance with airline regulations and our own fairly strict standards, all for the sake of your pet's safety and comfort.
  • In the run-up to your pet’s departure, all arrangements are made for bookings, travel boxes, documentation and visits with a vet (if required), etc. We obviously maintain ongoing contact with you throughout.
  • Either on the day prior to your departure or indeed on the actual day of departure (depending on the flight departure time), we usually ask that your pet be in our care as early as possible ~ this can be arranged either through collection or you can bring him or her in to us yourself. We will also need his or her travel box (if you are providing your own).
  • Note that in almost all cases, your pet should not be fed for 4 to 6 hours before departure. Doing this dramatically reduces the likelihood of your pet soiling the travel box during the journey, as well as further reducing the possibility of your pet becoming ill (which is normally very rare, anyway). Most animals, and certainly dogs and cats, will do perfectly well going as long as 24-36 hours without food, despite the anxiety that most owners feel about this. Note further, however, that water should always be available before, during and after the journey. To this end, all travel boxes should be fitted with an appropriate receptacle containing water, but not so much as to invite spillage.
  • Approximately 4 to 5 hours before departure, we put your pet into his or her travel box and head off to the airport for the flight and finalization of the air waybill. At the airport, your pet will be kept in a room dedicated to animals (an “AVI” room) until approximately 45 minutes prior to departure, at which point he or she will be taken to the plane by airline officials and loaded into the cargo hold. Note that animals are always the very last to be put into the hold of the aircraft before departure and always the first to be unloaded upon arrival at the destination. The hold is fully climate-controlled once the doors are closed and the engines of the aircraft are running, and your pet’s travel box is always securely fastened into place.
  • Once your pet arrives at the destination, and as indicated in the previous point, he or she will be unloaded from the aircraft as soon as possible (usually within 35 to 45 minutes) and taken to an appropriate space in that airport. The travel box will not be opened but the airport handling staff will make sure your pet has water. As for when and how your pet actually gets to you from the airport, these details will all need to be worked out with the consignee at the other end.